Financial Services Guide

08 January 2024

This Financial Services Guide (FSG) is provided by Lorica Partners Pty Limited, ABN 26 082 828 948, AFSL 237314 (Lorica Partners, Licensee, we, or us).

Lorica Partners and its advisers are authorised to provide the financial services outlined in this FSG.

Lorica Partners is an independent advice firm, meaning our advice is objective and impartial.

Purpose of this FSG

This FSG will inform you of our services and pricing and assist you when deciding whether to use those services. This FSG includes information about:

  • The financial services and products we provide.

  • The advice and other documents you may receive.

  • How you can instruct us.

  • How we select the products we recommend to you.

  • Costs and charges for our services.

  • The remuneration and other benefits we may receive.

  • Any significant relationships and associations we have.

  • Your privacy and how we collect and use your personal information; and

  • What to do if you have a complaint.

Financial services we provide

Lorica Partners is authorised to provide financial services including financial product advice (general and personal advice) and deal in financial products including:

  • Basic deposit products.

  • Managed investment schemes, including Investor Directed Portfolio Services (IDPS).

  • Government debentures, stocks, or bonds.

  • Securities.

  • Superannuation.

  • Foreign exchange contracts.

  • Derivatives.

  • Standard margin lending facilities.

  • Retirement savings accounts.

  • Investment life insurance products, including funeral bonds, endowment policies, account-based pensions, and annuities; and

  • Life risk insurance products, including term life, total and permanent disability, trauma, and income protection.

In addition, we provide professional services to assist clients with matters such as Self-Managed Super Funds (SMSF), Trusts and Wills.

Documents you may receive

In addition to this FSG, you will receive other important documents. Please refer to the following definitions for a description of the documents you may receive:

Client Agreement

Our Client Agreement will be tailored to your specific requirements and outline the benefits, services and support provided by Lorica Partners to you. It will provide an indication of our pricing and other costs associated with providing and implementing our advice.

Statement of Advice (SOA)

If you engage us for personal financial advice, we will provide you with an SOA. We must give the SOA to you the first time we provide personal advice about financial products or where there has been a significant change in your circumstances.

We must give you the SOA before we provide any services recommended in the SOA. We are under a legal obligation to ensure that the advice and recommendations we provide are in your best interests.

The SOA will include the following information:

  • The nature of the advice given and the basis for our recommendations.

  • Information about costs we may receive from implementing the advice; and

  • Any associations, relationships or interests that may influence the advice we provide.

Record of Advice (ROA)

We may document further advice by preparing and providing you with a ROA in certain circumstances instead of providing you with a SOA.

Product Disclosure Statements (PDS)

The PDS outlines the key features, significant benefits, risks, and fees associated with financial products. If we make a recommendation on certain financial products (other than securities) or arrange the issue of a financial product, you will receive a copy of the PDS for that product or if you agree, be provided with links to websites where you can read and/or obtain a copy of the PDS.

How can you provide us with instructions?

You can give us instructions in writing, by phone, email, or any other means that we agree with you from time to time.

How do we select the products we recommend to you?

Your financial adviser may recommend products from our Approved Product List (APL). The products we include on the APL have been selected by our internal Investment Committee based on extensive research on a range of factors including our investment philosophy, product performance, product costs and various risks.

Costs, charges and remuneration

We will apply our agreed pricing schedule to any personal advice or other services we provide to you. Our pricing will be based on the scope, type, and complexity of services we have been engaged to provide and documented in your Client Agreement. Our pricing may be calculated as an agreed fixed retainer, a percentage of assets under our management, or a combination of both. Our costs will be included in the SOA or ROA we provide to you.

As an Independent advice firm, we do not receive any commissions for the advice we provide to you.  On occasion we may negotiate with certain external suppliers to rebate commissions they receive to you.

Our advisers are paid a salary that does not change depending on the number of financial services they provide. Please contact us if you require any further information about how we or our advisers are remunerated.

Privacy

Australian Privacy Principles apply to how we collect and use personal information. The information you provide to us for the purposes of obtaining financial product advice must only be used to:

  • Fully understand your financial advice needs.

  • Provide you with information, products, or services that you might reasonably expect or request.

  • Manage rights under any laws applying to the services provided.

  • Conduct research, although you have the right to specifically instruct us not to use your personal information for these purposes.

For details of how we collect and use your personal information, please refer to our Privacy Policy which is available upon request.

Complaints

We are fully committed to providing quality financial services. If you have a complaint about the services we provide to you, please follow the steps outlined below. Our dispute resolution system is free of charge. We are a member of the Australian Financial Complaints Authority (AFCA) complaints resolution scheme.

Step 1

Contact the Complaint Officer and provide the details of your complaint. Our contact details are:

Lisa Walters

E: complaints@loricapartners.com.au

P: (02) 9146 8900

We will endeavour to acknowledge receipt of your complaint within one business day (or as soon as practicable).

We will endeavour to resolve your complaint quickly and fairly, within 30 days of receipt of your initial complaint. In some circumstances, for example where the complaint involves particularly complex issues, it may take longer than 30 days to resolve a complaint. If we determine that it will take us longer than 30 days to resolve a complaint, we will write to you to explaining the delay.

We will provide a written response informing you of the outcome of your complaint and your rights to escalate the complaint if you are not satisfied with our final decision.

Step 2

If you are not satisfied with our final response to your complaint, or we have not resolved your complaint within 30 days, you may lodge your complaint with AFCA (provided that the complaint is within AFCA’s terms of reference). AFCA is an independent complaints resolution body which is available to you free of charge.  AFCA’s contact details are:

Australian Financial Complaints Authority GPO Box 3 Melbourne VIC 3001

Online: www.afca.org.au

Email: info@afca.org.au

Phone: 1800 931 678

Please note that AFCA will not initiate its process until we have had prior opportunity to respond to your complaint.

Compensation arrangements

We hold professional indemnity insurance in respect of our financial services which complies with the Corporations Act 2001 (Cth). The professional indemnity insurance covers all the financial services provided to you, even if they were provided by a person who is no longer employed or authorised by us.

20240108 - This FSG is authorised for distribution by Lorica Partners Pty Limited